Device Management
Device Management
How do I change one (or more) device’s policy?
On the EMM Console screen, select Devices tab.
Check the box(es) for the device(s) in question and click Change Device Policy.
Select a different policy from the Select New Policy dropdown.
Click Apply Now or select a date and time to enforce the change on the device and click Schedule.
Alternatively for a single device: Click on the Device ID. In the Device Summary, click on the 3-dot menu and select Change Policy. Pick from the Select New Policy dropdown and click Apply Now or select a date/time and click Schedule.
How do I wipe one (or more) device via the EMM?
On the EMM Console screen, select Devices tab.
Check the box(es) for the device(s) in question and click Delete Device.
Optional: Select a flag that controls the device wiping behavior.
Press Delete Now or select a date and time to enforce the wipe on the device and click Schedule. On a managed device or dedicated device this will initiate a factory reset. On a work profile device, the work account and all work apps will be removed.
Alternatively for a single device: Click on the Device ID. In the Device Summary, click on the 3-dot menu and select Delete Device. Select a flag if desired and click Delete Now or select a date/time and click Schedule.
How do I lock a company device via the EMM?
Click on the Device ID.
In the Device Summary, click on the 3-dot menu and select Lock.
Click Submit.
How do I reboot a company device via the EMM? (only supported on Android 7.0+)
Click on the Device ID.
In the Device Summary, click on the 3-dot menu and select Reboot.
Click Submit.
How do I reset the password on a company device via the EMM?
Click on the Device ID.
In the Device Summary, click on the 3-dot menu and select Reset Password.
Optional: Designate a new password for the device.
Optional: Select a flag that would control additional behaviors upon reset.
Click Submit.
Last updated
