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Configurations

Support Application Configuration

Field Description
eventUrl string Url to send event information. By default sends to BlueFletch Enterprise.
eventAuthKey string Auth token key name, for use with posting events Azure.
eventAuth string Auth key value, for use with posting events to Azure.
logUrl string Host URL to be used when submitting device application logs.
loggingLevel string Internal logging level. info, debug, error, warn. Default is 'info'.
useSplunk boolean If desired, the events can be sent directly to Splunk. The eventUrl would need to be overwritten to point to Splunk. This will cause Support tool to send events ONLY to Splunk. Default is false.
splunkUrl string Used for forwarding events to Splunk as well as normal event url. This should be the Host/Port of the Splunk Event Collector.
splunkAuthToken string Auth token defined within the Splunk Event Collector.
splunkLogAuth string Splunk auth token used when submitting application logs to Splunk.
splunkSource string If using Splunk, if desired, use this field to identify the source.
splunkSourceType string If using Splunk, if desired, use this field to identify the source type.
splunkApiPath string If using Splunk, if desired, use this field to identify the additional path into API. Example: 'services/collector/raw'.
splunkApiLogPath string The Splunk collector path used when submitting device logs to Splunk.
ignoreSSLCerts boolean indicates to ignore SSL Certificate issues during Splunk event posting. Default is false.
loggingConnection string Connection information on uploading to AZURE blob storage.
loggingContainer string AZURE Blob Storage Container name.
detailedNetwork boolean Allows for detailed network reporting. Default is false.
detailedCellularChanges boolean Allows for detailed cellular change reporting. Determines if a detailed event of cellular information is reported when cellular strength changes.
installAppsUncradled boolean If the Device is Un-cradled, and this flag is true, will send the Installed Applications event. Default is true.
installAppsOnBoot boolean During Reboot processing, if the device is un-cradled, and this flag is true, will send the Installed Applications event. Default is true.
heartBeatTimerMinutes integer Heartbeat event is fired every x minutes. The value of this parameter can not be less than 10 minutes. Default is 20.
samplingTimer integer Application sampling timer. Timer runs to track which application is in the foreground. Value is represented in seconds. Default is 1800.
lowStorageTimer integer Alarm setting for low storage checking. The number of seconds before firing the alarm. Default is 14400.
collectTopBandwidthHour integer The hour of the day when Topbandwidth event should be sent. Default is 3.
collectTopBandwidth boolean Should the topbandwitdh event be sent. Default is false.
maxReturnedBackgroundProcs integer Number of background processes to track. Used within UI display processing. Default is 5.
maxDaysToSave integer Max Days to keep event data. Value is represented in days. Default value is 31.
maxDaysEventsSave integer Max Days to keep Non-Posted Event data. If no Network or no Org ID for 10 days, the data is thrown away. Default value is 10.
eventProcessPhone boolean If true, Support Tool generates phone events when phone calls are received.
userUseOnlyWifi boolean Indicates that events should only be sent when device is on Wifi. Default is false.
speedTestUrl string The URL used for speed test processing.
speedTestPing string The URL used for PING during Speed test.
orgId string For reporting purposes, the organization Id that the events belong to.
orgPhone string Organization support phone number. Displayed within Help Desk UI.
orgTicketUrl string Organization Support Ticket URL. Used within Help Desk UI.
orgTicketBrowser string Package name for an alternative browser to override the default browser displaying orgTicketUrl.
helpAdminHash string Admin password used for Device actions (factory reset, wifi reapply).
allowPhone boolean Indicates allow the Help Desk Calling to be used. Default is true.
dateTimeFormat string A format string for displaying Date / Time. Marshmallow has a bug that does not allow the user to change the format, this is to get around that bug. Default is "yyyy-MM-dd 'at' HH:mm:ss zzz".
findMeAutoEnabled boolean Auto Find Me enabled. Default is true.
findMePlayMedia boolean For the Find Me Feature, Play Media (true) or play a Notification Sound (false). Default is true.
findMePlayInternalMedia boolean If true, will play the internal Media, otherwise uses the information defined in findMeExtenalMedia. Default is true.
findMeTimeToPlay integer For LONG plays, the number of minutes to play. Default is 10.
findMeTimeToPlayShort integer For short sound notifications, the number of minutes to play. Short is defined by Low Battery notification or battery notifications under Warning level value. Default is 1.
findMeExternalMedia string A path to external media to play during the Find Me notification.
findMeBatteryLevelWarning integer The battery level to start sending Find Me notifications and play a Short sound. This is different than the systems Low Battery action. Default is 10.
findMeLowBatteryExternalMedia string A path to external media to play during the Low Battery notification. Introduced in 5.15.5.
findMeIgnoreScreenState boolean Ignore Screen State. If the value is false, Support Agent will NOT play an alert sound when the screen is on (only a visual message is presented to the user). If the value is true, Support Agent will ignore the screen state and will always play the sound. The default state is set to true.
findMeMovementThresholdSeconds integer Wait for given number of seconds of non-movement before playing, 0 to disable. Default is 0 (disabled).
findMeStopAlertOnMotion boolean Stop Alerting if Motion. If true and the alert is happening and the device is moving, turn alert off. Default is false.
findMeAlarmVolume integer This allows for changing the Find Me alarm volume. Is a value from 50 to 100 and represents percentage of max volume. Default is 100. Introduced in 5.15.5.
findMeLowBatteryAlarmVolume integer This allows for changing the Low Battery alarm volume. Is a value from 50 to 100 and represents percentage of max volume. Default is 100. Introduced in 5.15.5.
activeLocationTracking boolean Active Location Tracking enabled. Default is true. Introduced in version 5.6.2.
activeLocationIntervalSeconds integer If activeLocationTracking is true, GPS Active Location Tracking will be invoked at this interval (in seconds) if no movement has been detected from the device during that time. Default is 10. Introduced in version 5.6.2.
activeLocationMinDistance integer Minimum distance change, in meters, for GPS update to occur. Default is 1. Introduced in version 5.6.2.
submitLogs object Defines custom log file submission. Used if desire to upload log files from other applications to Splunk or Azure Blob Storage.
allowSpeedTestUI boolean Used to hide or show the Speed Test button in Dashboard. Default state is set to true.

submitLogs

Settings for controlling what log files should be uploaded, when to upload, and where to send them.

Field Description
enabled boolean Are log submission files enabled. Valid values are "true" and "false", defaults to "false".
alarmEnabled boolean If should upload log files at a certain time interval. Valid values are "true" and "false", defaults to "false".
hourOfDayToSend integer If alarmEnabled, this indicates the hour of the day to send the log files
sendOnBoot boolean Should log files be sent on boot of the device. Valid values are "true" and "false", defaults to "false".
directories object Array of Log Directory objects, that indicate what should be uploaded. NOTE This only works on Android 10 and below, as Support Application will not have access to parts of the file system.
multipleHoursOfDayToSend string If alarmEnabled, this indicates the hour(s) of the day which logs will be sent between 0 and 23. Based on the device time and repeats daily.

Example:

"submitLogs": {
    "enabled" :  true,
    "alarmEnabled" :  false,
    "sendOnBoot": false,
    "multipleHoursOfDayToSend": "2, 4, 5, 23",
    "directories" : [
         .....
    ]
  },

logdirectories

Information about data to submit.

Field Description
application string Name of the Application. If sending to splunk will be used as the sourceType.
location string Path on the device where the log files exist. NOTE This only works on Android 10 and below, as Support Application will not have access to parts of the file system.
files string Name of the file to upload. This can be represented as a regular expressiion.
extractor string If a custom extractor is needed to reformat the data. Currently on CSV reformatting is supported.

Example:

    "directories" : [
      {
        "application" : "rxlogger.resources",
        "location" : "/sdcard/RxLogger/",
        "files" : "(.*)Resource(.*)_+([1-9]|[0-9][0-9])+\\.csv",
        "extractor" : "rxloggercsv"
      },
      {
        "application" : "rxlogger.system",
        "location" : "/sdcard/RxLogger/",
        "files" : "(.*)System+([1-9]|[0-9][0-9])+\\.txt"
      },
      {
        "application" : "custom.app",
        "location" : "/sdcard/application/",
        "files" : "logfile.txt"
      }
    ]