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Predefined Roles

BlueFletch provides nine organization-level predefined roles which can be assigned to any organization user. It also provides one role with system-level permissions, which can be assigned to a BlueFletch team member (must have a user account with an email domain of @bluefletch.com) to support the organization if desired. Each of these roles is added automatically when the organization is created, and none can be edited.

These roles can be assigned to a user on the Portal's Roles page while creating or editing a role, or from the Users page.

Role Name Permissions Description
Admin All 36 organization-level permissions. Organization Administrator role. "Admin" role has access to view and manage all the organization's features.
User Support Dashboard View Organization user role for basic access.
Support Analyst Support Dashboard Explorer, Support Dashboard Manage A role that allows exploring Support Analytic data.
Playbook User MDM Device View, MDM Playbook View, MDM Play View, MDM Deployment Group View, Support Dashboard View A role to allow viewing Playbook settings.
Playbook Admin MDM Device Manage, MDM Playbook Manage, MDM Play Manage, MDM Deployment Group Manage, Admin Playbook Agents View, Admin Download View, Admin Files Manage, Support Dashboard View A role to allow for managing Playbook settings.
Launcher Admin Admin Sites Manage, Launcher Config Manage A role that allows for managing Launcher and Site Configurations.
Launcher Viewer Admin Sites View, Launcher Config View A role that allows for viewing Launcher and Site Configurations.
EMM User EMM Device View, EMM Enterprise View, EMM Policy Token View, EMM Policy View, Support Dashboard View A role to allow viewing EMM Console settings.
EMM Admin EMM Device Manage, EMM Enterprise Manage, EMM Policy Manage, EMM Policy Token Manage, Admin Download View, Admin Files Manage, Support Dashboard View A role to allow for managing EMM Console settings.
BlueFletch Role Admin Organization Manage, Admin Roles Manage, Admin User Manage, Audit Log View, Support Dashboard Explorer, Support Dashboard Manage, System Dashboard Manage, System Download Beta View, System EMM Manage A role that allows BlueFletch personnel to support the organization.