User Guide: Accessing the Portal

Logging In

  1. Navigate to ems.bluefletch.com homepage

  2. Enter an email in the Sign-in box, then select CONTINUE. Enter Email

  3. Then, enter the password, and select SIGN IN. Enter Password

  4. Once logged in, the user will be navigated to the Support Agent tab. Verify that the correct user information appears in the top right corner. Support Agent Tab Note : An admin user will have an Admin tab that consists of subtabs, including Cards and Event Explorer, in the navigation bar.