Device Management

How do I change a device’s policy?

  1. On the EMM Console screen, select Devices tab.
  2. Check the box for the device in question and click Change Device Policy.
  3. Select a different policy from the Select New Policy dropdown and click Submit.

Change Policy

  1. Alternatively: Click on the Device ID. In the Device Summary, click on the 3-dot menu and select Change Policy. Pick from the Select New Policy dropdown and click Submit.

How do I wipe a device via the EMM?

  1. On the EMM Console screen, select Devices tab.
  2. Check the box for the device in question and click Delete Device.
  3. Optional: Select a flag that controls the device wiping behavior.
  4. Press Submit.
  5. Alternatively: Click on the Device ID. In the Device Summary, click on the 3-dot menu and select Delete Device. Select a flag if desired and click Submit.
  6. On a managed device or dedicated device this will initiate a factory reset. On a work profile device, the work account and all work apps will be removed.

How do I lock a company device via the EMM?

  1. Click on the Device ID.
  2. In the Device Summary, click on the 3-dot menu and select Lock.

Lock Device

  1. Click Submit.

How do I reboot a company device via the EMM? (only supported on Android 7.0+)

  1. Click on the Device ID.
  2. In the Device Summary, click on the 3-dot menu and select Reboot.
  3. Click Submit.

How do I reset the password on a company device via the EMM?

  1. Click on the Device ID.
  2. In the Device Summary, click on the 3-dot menu and select Reset Password.
  3. Optional: Designate a new password for the device.
  4. Optional: Select a flag that would control additional behaviors upon reset.
  5. Click Submit.